Claudette and May Grant (played by Corrine Massiah) were sent into the dispatchers' "quiet room" to hash out their issues, like little kids being thrown into time-out. While this had the desired effect of the two frenemies finally getting along, it also put them in the literal line of fire when the building went up in flames.

Somehow, their colleagues forgot that May and Claudette were still in the building as help arrived! May was able to get Claudette out safely, but Williams' character perished anyway. Jonah Greenway (Brad Durfee) just casually threw out that her "[blood] pressure bottomed out" on the way to the hospital, like he'd forgotten to pick up his dry cleaning or something.